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FAQ

Is your site safe to use?

Absolutely! We respect the privacy of our customers. We use industry standard encryption to lock and transmit all data. Our official Privacy and Security Statement is designed to help you understand what information we gather from you and how it’s used. Please be aware that this policy may change from time to time.

 

How can I add a discount code to my order?

You can enter this code on the checkout page before making payment. Follow us on Instagram and Facebook for up to date offers and coupon codes!

 

What forms of payment do you accept?

We accept the following payments &/or credit cards:

  • Paypal 
  • Visa
  • Mastercard
  • Discover
  • American Express
  • Apple Pay

Where do you ship from?

We ship from our suppliers warehouses in the United States and China.

 

Where do you ship to?

Currently on this store, we are only shipping to customers in the epacket group of countries. We do not ship to any other country.

 

What company is used for shipping orders?

Orders are shipped from our suppliers in via couriers such as USPS, Fedex and UPS. You can track your order on our website for the most accurate information.

 

Will I be charged sales tax?

Current law requires us to collect sales or other applicable taxes based on the order’s “shipped to” address. Feetmint follows the guidelines for each state as they pertain to your order. Taxes will be displayed during the checkout process as an estimate, and is labeled accordingly.

 

What are the shipping and handling costs?

Shipping and handling cost for products sold are included in each individual regular priced item. Some sales and promo item incur a separate shipping and handling cost. Please see items in cart to find accurate information.

 

What is the order processing timeline?

After we receive your order, we work with our fulfillment teams to immediately ship the order. In most cases, orders are processed within a few hours of being placed.

Total shipment time varies depending on the specific product, with the average processing and shipment time being between 8 and 25 days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5 business days to process.

 

How can I track my order?

After purchase you will be emailed a confirmation email, and a tracking number once your order has shipped. You can track your order on our website.

It may take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

 If you have any questions please contact us through the link below.

 

Do you offer Expedited Shipping?

Unfortunately we do not offer expedited shipping at this time as our prices include the shipping and handling costs for our products.

 

How do I exchange, refund or return my order?

Basic guidelines for exchanges and returns are listed below. Please refer to our Return and Refunds page for more information.

If you received a damaged, defective, or wrong item due to a mistake on our end, please contact us before leaving any reviews as we work hard to keep all our customers pleased.

 

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